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Happy Sumo Aint That Happy and other Restaurant Management Stories

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How Good is your Restaurant Management?

Stupid Restaurant Management

Stupid Restaurant Management

 

How do your managers treat patrons, clients, customers 5 minutes before closing? Have you ever called the restaurant randomly through out the day when you are not there to see how the phone is being answered and how well you have trained your staff? I have.

My Wife is a master of disguise and quite beautiful, decided to test the local restaurants in our neighborhood outdoor mall, a swanky little mall in our community

She dawned the baseball cap, football jersey and sweats and took my three youngest children out for a stroll through the mall yesterday evening. the mall just happens to have a wishing well (ok several) and my wife had a handful of change. So for s@#$’s &  giggles she went to the first restaurant to see if they would cash her coins for pennies right before closing.

here is her findings

Happy Sumo Sushi Provo Utah, were not happy, helpful but down right rude. After about a 5 minute wait just to be noticed the manager came over clearly put out that my wife and 3 children (they range in age from 5 to 9 years old) interrupted his ever so important conversation. Following is the dialogue;

Manager

table? (snotty)

Wife:

No I was just wondering if you could change some dimes and nickels into pennies for the wishing well

Manager:

no we cant do that we are busy and we dont have any change

Wife:

Excuse me

Manager

We are very Busy

Wife

You Just Failed! and walked out

Light bulb went off and off she was to the restaurant next door

Shoots Chinese Restaurant

My wife and 3 children walk in and is greeted almost immediately and asks the exact same question

the Employees face lights up and oh how wonderful, of course I can help you,

Wife

Thank You for your help would it be ok if we made a wish for you?

Employee

Thank You I need to pass my tests

Wife

How about we wish for straight A’s

Employee

that would be so great

Interesting difference literally 12 feet away from the not so happy sumo

So what did my wife do? she went to Marleys Gourmet Sliders the brand new little burger joint (sliders) and Does the same thing this time is 5 minutes before closing

Manager

we are closed

wife

its not 9 oclock yet?

I just need some change for the wishing well

manager

we have already closed and counted down the till (really restaurant speak when you are being rude)

Wife;

You Failed and left the manager perplexed

Next Stop La Jolla Groves Provo Utah

My Wife sent the children in first this time they waited for over 6 minutes before she walked in and was helped almost immediately, this time my wife told the manager that she had sent the children in to buy some cinnamon rolls from the bakery

Manager

of the bakery is closed

Wife

is the owner Steve in this evening?

manager

oh uh what did you need?

Wife

some cinnamon rolls

manager

well come on back, let me take care of that for you

Now this is a great little restaurant that has changed their closing time at least 3 times since opening, and recently the bakery slash take out. I have been in there after close, because of this, and often hit some barriers, however I do not allow a manager or employee talk me out of buying stuff because they decided to close early, change closing time etc.

 

So tell us your stupid restaurant management experience, we would love to share them (for educational purposes, really :-) )

 


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